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Privacy Policy

At Heartwood Soundware, we’re committed to having a friendly and open relationship with our customers. We want you to be happy to be our customer and to enjoy our sounds, and know that our communications are aimed at making sure you know about our soundsets and sample libraries, and save some money on them whenever possible!

For us it’s simply about rewarding your loyalty and earning your trust.

We collect only the most basic data from our customers: name and email address. This information is solely used for the purposes of managing our mailing list, which we operate using MailChimp (whose Privacy Policy you can read here). Our emails are simply used to inform you of new products, sales and discount codes.

We only hold information on those who have signed up to our newsletter or have purchased a Heartwood Soundware product directly from this website.

If you do not wish to receive Heartwood Soundware marketing emails or have us hold any data about you, you are able to unsubscribe from the mailing list any time. You can do this either by clicking the unsubscribe link on an email newsletter, or by contacting us directly via email.

Any further data that our customers divulge as part of the purchasing process is held by our e-commerce partner, PayPal, whose Privacy Policy you can read here. We do not use any of that further data (such as addresses or payment details) for any marketing purposes. We will occasionally access this data where it may assist us to resolve any customer queries regarding the re-sending of purchased products (though it is rarely necessary to do so).

We do not share your data with any further companies and never will. Nor do we use it for any other purposes other than those stated in this Privacy Policy.

The data we collect about our customers is only stored as long as you are happy for us to do so. When a customer unsubscribes or requests that it is removed, this data is removed immediately.

You can request access to the data we hold about you and/or amend it at any time, simply by contacting us via email.

If you have any further queries regarding our Privacy Policy, do not hesitate to get in touch.

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